INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
 
Yes, we always display actual product photos at the end of the product page for customer confirmation.
 

Regarding color variation:
As natural wood products, the grain and color tone of the wood may have slight differences, and occasional knots are a natural characteristic. Differences in lighting during photography may also cause slight deviations in the color representation.

Wood Grain – Nature’s Art:
Solid wood furniture is natural and eco-friendly. Sourced from nature, each piece features unique and varied grain patterns. Under open spraying techniques, the natural wood grain is generally visible. Therefore, solid wood may contain unavoidable natural features such as knots, natural markings, dark mineral streaks, grain lines, sapwood, or tiger grain patterns. These natural artistic textures are not considered quality defects—they do not affect the product’s functionality or structural integrity.

Where can I view my sales receipt?

A Sales Receipt will be sent to your email after you place the order with customer service. Please check your spam folder if it's not received, and contact us if needed.

How can I return an item?

Quality-related issues can be handled through customer service. For non-quality issues, return shipping costs are the responsibility of the customer.

How do we make the delivery

Sea freight is our primary shipping method. For special requests, please reach out to us. After reviewing your order volume, we will explore alternative shipping options with you. tincidunt ultrices lacus ad consectetur imperdiet sem suspendisse ante a dapibus potenti.Eu parturient parturient magnis tempus molestie augue quam vulputate hac facilisis est nisl pretium a cursus.

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